Abstract (English)
The Information and Communication Technology Systems Infrastructure (ICTSI) for commercial buildings in the UK lacks a robust framework for measurement. A taxonomy of characteristics and their key performance measures of ICTSI were developed for an ‘availability report. This report was market tested, developed further, and reviewed again through a stakeholder focus group. The results indicate that the framework is a viable means for standardising an approach to measuring ICTSI requirements in commercial buildings.