Abstract (English)
The Real Property Portfolio has significant financial and operational impact to most organizations. Yet in many instances Facilities Management and Real Estate (FM/RE) is not performing optimally because of gaps and disconnects between the various functions within FM/RE as well as with other departments. Currently, no easily accessible assessment tool exists to study the efficiency of FM processes and to benchmark organizational FM/RE capability against industry peers. This paper introduces an analysis tool to generate an organizations Facility Management capability profile. Using the tool, the research team analyzed the FM capability of more than 50 organizations with major real estate portfolios in the US, Asia and Europe. The resulting capability profiles provide a fascinating, concise overview of current practices in Facilities Management.