Abstract (English)
This systematic review covers the effects of changes of physical workplaces triggered by trends like technology 4.0, digitalization and flexibilization. The world is going VUCA – Volatil, Uncertain, Complex, Ambiguous – and there have to be found the suitable working spaces. The impact of the COVID-19 pandemic on work life shows us that changes can reach out without premonition. Work isn´t bound to space and time schedules any more, it takes place where and when it best fits – theoretically 24/7. Facility Managers and Facility Management (FM) departments are challenged to support new way of working (NWW), collaborative work (CW) and activity based working (ABW) strategies with real and virtual office concepts. At the same time FM has to understand and face the psychological and sociological interactions between people and space in the time of transition. Active change management and an open minded communication and feedback culture are key factors to a modern FM and office design strategy. Facility Management in leading position needs to join forces with the internal service departments like HR and IT and external designers to achieve the planning and realization of complex tailor fitted workspaces.Networking, interconnection of knowledge, promotion of informal communication, design of healthy and motivating workplaces drives mere office cost reduction and space efficiency programs into the background.