Abstract (English)
In Turkey, facility management (FM) appears to be developing at high rate in last two decades. Unlike in Europe, this situation stems from the delays in the development of standards and the acceptance of FM as a profession in the field by private and public institutions. However, the current FM market in Turkey has been developing gradually with the significant increase in the share of employment. This study aims to gain a qualitative understanding of the complexities in the FM sector and developing a mature FM market across Turkey. Various data has been collected through in-depth, semi-structured interviews and official records from the relevant institutions. The research results represent the perceptions of various stakeholders employed in several businesses and research institutions, regarding its key challenges and opportunities of the business environment in FM organizations, FM supply market, professional bodies, FM education, and FM research. The main findings of the study revealed that institutionalization of FM business in both public and private sector should be developed as well as outsourcing of services, agreement design and determination performance indicators. The market analysis provides valuable information for decision makers and FM organizations.